Who We Are

Born in sunny San Diego, Blenders Eyewear was forged from fun. It all started in a crowded California club in 2012, when founder Chase was inspired by a simple set of off-brand shades and a dope DJ set. What began as a night with close friends and good tunes turned into a full-blown passion for sunglasses and a belief that great style didn’t have to come with a big price tag.

Our Mission

At Blenders, we design Sun, Snow, and Prescription eyewear with the understanding that compromise is overrated. Every creation is equal parts stylish, performance-driven, and price-friendly—no exceptions. We craft gear for those who lust for life’s adventure and believe it’s better to “Blend Out” than blend in. So if you’ve always felt the day sounds better when you press ‘Play’ on your passions; that hard work is the hook that makes life’s song work; and that great things really can be born from a good time, you should hit us with your credentials. Because like us, it sounds like you’re here to change the game, not just play it.

The Future Is Bright at Blenders… are you ready to Live Forward together? We’re searching for a Director of Customer Success—let us know you have what it takes below!

About the Role

Reporting to the VP of Marketing, the Director of Customer Success is responsible for overseeing our Customer Success team and the customer order life cycle. This role’s goal is to deliver world-class customer experiences at scale while improving retention and maximizing reorder rates with current customers. The Director of Customer Success will lead the strategic vision, planning and execution of the Customer Success team and will work closely with all departments to improve our customers' experiences.

Primary Responsibilities

• Strategy: Defines the roadmap for creating a world-class customer success team delivering stellar customer experiences efficiently; Leverages process and technology to improve the efficiency of our Customer Success team and to forecast staffing needs; Develops and manages annual operating plans and budgets with the main goal to decrease cost per solve.
• Leadership: Leads a team of Customer Success Managers and Customer Success Champions (remote and in-house); Defines KPIs to monitor the success and progress of the Customer Success department; Regularly checks in with team members and has a pulse on team engagement and bandwidth; Manages Customer Success employee training on Trainual; Sets the standard for best practices to ensure quality, speed, and flexibility within our Customer Success team; Assists Customer Success Champions in troubleshooting orders that require special handling
• Data Analytics: Improves the accuracy and actionability of our orders and returns through data; Reports on progress against key metrics; Delivers exceptional analytical skills with a deep understanding of the customer experience; Develops and analyzes reports on customer behavior and feedback to be shared with leadership and to decrease customer issues, while ultimately increasing retention
• Cross Collaboration: Serves as the voice of the customer internally, driving awareness of customer pain points and partnering cross-functionally to develop comprehensive solutions; Develops strong collaborative processes and partnerships with various departments that enhance cross-functional transparency and drive execution
• Vendor Management: Manages relationships with external customer service vendors ensuring a smooth customer experience from the time the order is received to when it arrives at the customer’s front steps.

Requirements

Why You’re Right for this Role:

• You are empathetic. You will lead a team of people around the world providing services to people around the world. You want to empower your team members and help them grow within the team and the company.
• You are experienced in leading projects and creating new processes for the team to work more efficiently
• You are goal-oriented and comfortable measuring your team’s success by quantitative metrics
• You have the ability to create a vision, and drive change with momentum and energy
• You set aggressive goals and advocate to obtain the resources your team needs to meet them
• You are data-driven. You have a deep understanding of the primary metrics that should be monitored, what levers influence those metrics, and how to improve those metrics
• You are an excellent communicator who's able to clearly convey a team vision and motivate individuals and teams to take action
• You are extremely organized and have no problem tackling multiple tasks at any given time

Requirements:

• Minimum 7+ years experience in a CX-focused managerial role; preferably with an E-commerce or SaaS company
• You have prior Customer Service experience within a CRM. Experience with Zendesk and Shopify is a plus!
• You are knowledgeable about the Blenders brand

Position Details:

• This is a full-time role and reporting directly to the VP of Marketing. Normal working hours are Monday through Friday (8:30AM-5PM).

Benefits

Why Blenders:

Besides working with some of the coolest people you will ever meet, Blenders also offers:

We're happy to pay for superb talent and we offer medical, dental and vision benefits to full time employees.

• 401(k) Plan
• In addition to 13 observed holidays, full-time exempt employees have Unlimited PTO
• Blenders is growing fast! We've got some incredible opportunities for learning and growth ahead.
• You’ll receive free shades and 50% off any additional products.

Blenders Eyewear is proud to be an Equal Opportunity Employer. Blenders Eyewear is committed to providing diversity and inclusion training to all employees, and we do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon on the basis of qualifications, merit, and business need.

Who We Are:

Born in sunny San Diego, Blenders Eyewear was forged from fun. It all started in a crowded California club in 2012, when founder Chase was inspired by a simple set of off-brand shades and a dope DJ set. What began as a night with close friends and good tunes turned into a full-blown passion for sunglasses and a belief that great style didn’t have to come with a big price tag.

Our Mission

At Blenders, we design Sun, Snow, and Prescription eyewear with the understanding that compromise is overrated. Every creation is equal parts stylish, performance-driven, and price-friendly—no exceptions. We craft gear for those who lust for life’s adventure and believe it’s better to “Blend Out” than blend in. So if you’ve always felt the day sounds better when you press ‘Play’ on your passions; that hard work is the hook that makes life’s song work; and that great things really can be born from a good time, you should hit us with your credentials. Because like us, it sounds like you’re here to change the game, not just play it.

The Future Is Bright at Blenders… are you ready to Live Forward together? We’re searching for a Retail Operations Coordinator—let us know you have what it takes below!

About the Role

The Retail Operations Coordinator supports the Director of Retail in creating and refining foundational tools and processes to drive productivity, employee performance, operational excellence while reducing cost. As an integral member of the retail team, this person will build and evolve the field operational infrastructure to support effective and scalable processes. This role will continuously assess efficiency and operational opportunities and work with appropriate field and corporate partners to refine/create chain-wide and consistent process excellence. This position is based out of our corporate headquarters in San Diego.

This person is self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines and changing priorities. Find the responsibilities below.

Key Responsibilities:

Retail Operations

• Develop and monitor department and in-store operational processes that improves productivity, profitability, and enables business scale
• Manage and develop relationships with cross-functional business partners and vendors
• Provides store support resolutions regarding but not limited to store technology, inventory management and in partnership with applicable cross-functional partners
• Represents Retail Operations in cross-functional meetings and ensure decisions support overall operating principles and channel strategy
• Create, update, and manage Standard Operations Procedures and User Guides in partnership with cross-functional subject matter experts to drive compliance, efficiencies and minimize risk exposure
• Co-author, facilitate and manage field trainings (ex: POS) with Director of Retail
• Support store technology (POS, iPads, back of house computers) roll-outs and trainings
• Defining project objectives, scope, roles & responsibilities, including preparing a detailed project plan to schedule key milestones, workstreams and activities
• Manage and standardize back of house organization and set up for stores (ex: file cabinets, bulletin boards, visual signage storage)
• Other duties as assigned

Inventory Management

• Manage inventory control for designated store locations, including but not limited to: cycle counts, stock management, and monthly inventory counts in partnership with the Finance teams
• Support and manage loss prevention program in partnership with Inventory Control & Finance
• Manage in-store inventory management process in partnership with the Inventory Control Team to ensure on-time shipment deliveries, accurate execution of transfers while mitigating shrink

Maintenance

• Resolve maintenance requests from stores and handle HVAC servicing
• Support supplies ordering for all stores; while streamlining the supply order process in store where possible
• Support scheduling security and cleaning vendor, as needed

Store Opening

• Travel to all store openings for designated locations (8+ new store locations a year); project management and implementation with cross functional partners/vendors on matters such as: stock capacity, information technology (internet, phone installation), training, deliveries, security, petty cash etc.
• Be responsible to lead the store opening project and team during store set-up; to include but not limited to inventory management, operations, vendor management all while controlling cost and staying within budget
• Create and oversee store opening schedules, ensure creation of accounts (POS, google & yelp listings, RetailNext, ADT, store email), communication of information/tasks to cross functional partners, and send daily recaps during the opening
• Accountable that all supplies and necessary items are available during openings 
• Manage all aspects of the store opening after turnover such as: facilitating with UPS on missing packages, issues with shipments/deliveries, set up, and employee trainings
• When working in store locations during opening processes, sufficient endurance to perform physical tasks over long periods of time is required:
• Potential standing and walking up to 8 hours per shift
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
• May be required to climb ladder or step stool to stock and/or acquire merchandise
• Required to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higher

Budget Owner

• Fiscal Accountabilities: None, however must monitor and meet budgets within areas of responsibility such as, new store openings and travel

Key Working Relationships

• This position works closely with multiple business units and requires strong working relationships with the Store Design, Construction, Brand, Visual Merchandising, People, Planning, Merchandising and E-Commerce teams along with the Field Store Managers & DM’s

Additional Information

Requirements

• Minimum 4 years’ experience in retail management or 1-2 years’ experience with a premium brand in a corporate retail operations role
• Excellent project management skills with a track record of successful completion within deadlines; ability to plan strategically and execute on a tactical level
• Strong analytical aptitude including a strong understanding of key performance indicators (KPIs), plus an understanding of budgets and P&L’s
• Ability to work with limited oversight demonstrating skillful time management, planning, and delegation

Travel Requirements

• 30%+ travel required 
• Flexibility to travel often, work under a fast paced environment and quickly adapt to changing business needs

Physical Requirements

• When not traveling, this position is based in an office environment. Primarily sedentary work with occasional exertion of up to 10-25 pounds of force to lift, carry, push, pull or otherwise move objects

• Blenders is growing fast! We've got some incredible opportunities for learning and growth ahead.
• You’ll receive free shades and 50% off any additional products.
• Free parking in Pacific Beach, walking distance from restaurants and coffee shops

Position Details:

• This is a part-time position operating out of our San Diego office and reporting directly to the Retail Store Manager. The retail store hours are Monday through Sunday.

Apply to Join Our Team:

• Send your resume to careers@blenderseyewear.com along with a cover letter that explains why you think you’re our next Shade Specialist.

Blenders Eyewear is proud to be an Equal Opportunity Employer. Blenders Eyewear is committed to providing diversity and inclusion training to all employees, and we do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon on the basis of qualifications, merit, and business need.

Who We Are

Born in sunny San Diego, Blenders Eyewear was forged from fun. It all started in a crowded California club in 2012, when founder Chase was inspired by a simple set of off-brand shades and a dope DJ set. What began as a night with close friends and good tunes turned into a full-blown passion for sunglasses and a belief that great style didn’t have to come with a big price tag.

Our Mission

At Blenders, we design Sun, Snow, and Prescription eyewear with the understanding that compromise is overrated. Every creation is equal parts stylish, performance-driven, and price-friendly—no exceptions. We craft gear for those who lust for life’s adventure and believe it’s better to “Blend Out” than blend in. So if you’ve always felt the day sounds better when you press ‘Play’ on your passions; that hard work is the hook that makes life’s song work; and that great things really can be born from a good time, you should hit us with your credentials. Because like us, it sounds like you’re here to change the game, not just play it.

The Future Is Bright at Blenders… are you ready to Live Forward together? We’re searching for a Sales Associate—let us know you have what it takes below!

About the Role

Reporting to the Retail Store Manager, the Sales Associate, or as we like to call Shade Specialist, is responsible for providing a world-class customer experience. This role has a direct and immediate impact on the success of Blenders. The Shade Specialist has a positive attitude, professional vibe and is always willing to go above and beyond for our customers.

Requirements

Primary Responsibilities

Customer Service:

• Communicates the values and brand of Blenders
• Stays up to date on new launches and styles while providing accurate product information
• Anticipates the needs of customers while always offering exceptional style advice
• Uses best judgment in all customer service matters to quickly address any customer complaints

Operations:

• Assists the ASM & SM with inventory management and cash reconciliation
• Accurately processes all payment transactions through the POS system
• Keeps the store tidy by performing all regular cleaning activities that are assigned
• Maintains safe working conditions for all employees and customers and resolves any safety concerns quickly
• Collaborates with the Managers on ideas to reinvent retail and the Blenders shopping experience
• Maintains stock levels on the floor
• Protects company assets by following loss prevention procedures

Leadership:

• Maintains a positive relationship with the Store Management team
• Is respectful, dependable, and collaborative

Other Job Functions:

• Performs additional duties as needed and assigned by the Assistant and Store Manager

Why You’re Right for this Role:

• 1-3 years of retail experience or related field
• Genuine interest in providing outstanding customer service
• Basic understanding of sales practices
• Friendly and enthusiastic
• Strong communicator
• Effectively speak with customers, peers and management
• Self-motivated
• Ability to train and give clear direction
• Problem solving skills
• Outstanding oral and written communication skills

Work Requirements:

• Must be flexible with weekly schedule and be available to work weekends

Benefits

Why Blenders:

Besides working in sunny Encinitas with some of the coolest people you will ever meet, Blenders also offers:

• Blenders is growing fast! We've got some incredible opportunities for learning and growth ahead.
• You’ll receive free shades and 50% off any additional products.

Position Details:

This is a part-time position operating out of our new store in Encinitas and reporting directly to the Retail Store Manager. The retail store hours are Monday through Sunday. The hourly rate for this position ranges from $15-$17.

Apply to Join Our Team:

Send your resume to careers@blenderseyewear.com along with a cover letter that explains why you think you’re our next Shade Specialist.

Blenders Eyewear is proud to be an Equal Opportunity Employer. Blenders Eyewear is committed to providing diversity and inclusion training to all employees, and we do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon on the basis of qualifications, merit, and business need.

Who We Are

Born in sunny San Diego, Blenders Eyewear was forged from fun. It all started in a crowded California club in 2012, when founder Chase was inspired by a simple set of off-brand shades and a dope DJ set. What began as a night with close friends and good tunes turned into a full-blown passion for sunglasses and a belief that great style didn’t have to come with a big price tag.

Our Mission

At Blenders, we design Sun, Snow, and Prescription eyewear with the understanding that compromise is overrated. Every creation is equal parts stylish, performance-driven, and price-friendly—no exceptions. We craft gear for those who lust for life’s adventure and believe it’s better to “Blend Out” than blend in. So if you’ve always felt the day sounds better when you press ‘Play’ on your passions; that hard work is the hook that makes life’s song work; and that great things really can be born from a good time, you should hit us with your credentials. Because like us, it sounds like you’re here to change the game, not just play it.

The Future Is Bright at Blenders… are you ready to Live Forward together? We’re searching for a Sales Lead—let us know you have what it takes below!

About the Role

Reporting to the Retail Store Manager, the Retail Sales Lead, AKA Shade Captain, is a true role model for the Shade Specialists on the retail floor, helping to create and maintain the highest level of service to our customers. You are excited by the opportunity of opening someone’s potential, and coaching others comes naturally; you take an active role in training the team on engaging customers and delivering an unforgettable brand experience.

The Retail Sales Leader spends the majority of their time on the sales floor; coaching, training and developing the team in sales, customer service, and product knowledge through the Blenders Eyewear vision.

Primary Responsibilities

• You support in new hire training, focusing on product knowledge and selling and service tools and techniques
• You provide training and, in the moment, coaching and feedback in order to encourage growth
• You seek to continuously evolve and elevate the in-store customer experience, in partnership with the store leadership and brand partners
• You support with additional projects that build the employee experience
• Ensuring the team is up to date on all training and service guidelines
• Positively communicating store and company policies and strategies
• Update the team on sales, KPIs, targets, and the status of goals on a regular basis
• Partner with ASM and SM to ensure there are smooth operations in the store and everyone is working towards common goals
• Interacting with customers on the retail floor, providing product knowledge and exceptional customer experience to each individual
• Opening and closing the store as required and providing leadership to the team

Requirements

Why You’re Right for this Role:

• You have (1+) years of retail sale leadership experience
• You are passionate about delivering exceptional customer service to team members and customers
• You have outstanding oral and written communication
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity

Requirements:

• Must have open availability for a flexible work schedule that meets the needs of the business, including, evenings, holidays and weekend shifts.
• Normal retail store hours are Monday through Sunday (10:00AM-7:00PM)

Position Details:

• This is a part-time role and reporting directly to the Retail Store Manager. Must be able to work flexible hours Monday through Sunday (10:00AM-7:00PM).

Benefits

Why Blenders:

Besides working in sunny Encinitas with some of the coolest people you will ever meet, Blenders also offers:

• Blenders is growing fast! We've got some incredible opportunities for learning and growth ahead.
• You’ll receive free shades and 50% off any additional products.

Blenders Eyewear is proud to be an Equal Opportunity Employer. Blenders Eyewear is committed to providing diversity and inclusion training to all employees, and we do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon on the basis of qualifications, merit, and business need.

Who We Are:

Born in sunny San Diego, Blenders Eyewear was forged from fun. It all started in a crowded California club in 2012, when founder Chase was inspired by a simple set of off-brand shades and a dope DJ set. What began as a night with close friends and good tunes turned into a full-blown passion for sunglasses and a belief that great style didn’t have to come with a big price tag.

Our Mission

At Blenders, we design Sun, Snow, and Prescription eyewear with the understanding that compromise is overrated. Every creation is equal parts stylish, performance-driven, and price-friendly—no exceptions. We craft gear for those who lust for life’s adventure and believe it’s better to “Blend Out” than blend in. So if you’ve always felt the day sounds better when you press ‘Play’ on your passions; that hard work is the hook that makes life’s song work; and that great things really can be born from a good time, you should hit us with your credentials. Because like us, it sounds like you’re here to change the game, not just play it.

The Future Is Bright at Blenders… are you ready to Live Forward together? We’re searching for a Store Manager—let us know you have what it takes below!

About the Role

Reporting to the Director of Retail, the Store Manager is product-obsessed, and the ultimate brand ambassador for Blenders Eyewear.  As a leader you drive the success of the store's business and customer experience by developing a team of talented leaders and Shade Specialists, all while embodying an entrepreneurial spirit that manages a highly productive store environment.

What you will do in this role: 

• Operations:
  • Maintains efficient store run operations by adhering to all policy, procedures and guidelines 
  • Shows the ability to multitask and prioritize work to produce desired outcomes while being detail oriented
• Inventory Management: 
  • Protects our assets by adhering to all loss prevention procedures
  • Maintains inventory levels that will supply demand for expected traffic patterns and sales goals
  • Oversees daily inventory management including placing, receiving and confirming all store orders
  • Manages monthly inventory counts in partnership with the finance department
• Visual Merchandising: 
  • Ensures visual merchandising and maintenance standards are executed and met at all times
  • Collaborates with HQ on assortment needs, local trends, and store requests to guarantee financial goals are met
• Sales and Profitability: 
  • Runs the store with agility by achieving financial targets through a strategic approach
  • Develops sales driving initiatives that attract a new customer and build a repeat business
  • Reviews weekly KPI analytics and quarterly P&L statements to constitly drive the business forward with informed decision making   
• Customer Service: 
  • Leads the Blenders values and brand philosophy by creating an environment that consistently delivers excellent customers experiences
  • Creates and manage a productive sales floor environment by training & coaching staff
  • Owns and drives the store’s Yelp and Google pages and ratings
  • Works with the Assistant Store Manager to build relationships with the community and set the precedent for local outreach and events 
• Leadership: 
  • Ensures accurate and timely processing of employee paperwork, payroll,  time/attendance, scheduling, employee changes & employee discipline
  • Leads by example and translates the company's overarching core values, vision & strategy in a way that resonates with the team & maximizes business
  • Generates new ideas & apply an entrepreneurial spirit that help builds & improves the business
  • Owns the fast pace growth by consistently recruiting and hiring top talent

Requirements

Lastly, Is this you?

• You have 3+ years experience as a Store Manager or an equivalent related role 
• You are a team leader who is passionate about people development and is comfortable providing and receiving feedback
• You are proficient and an expert user of core systems & technologies 

Requirements of the job:

• You have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• You can lift (at least 50 pounds), carry, push, pull, squat, climb ladders, reach, bend and stand for extended periods of time

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. 

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.